I believe that whether or not the journalist truly serves the citizen depends on the journalist and their motives. Some journalists are easily swayed by bribes and money, deadlines and competition, or perhaps even fame. Those who do not make truth and accuracy a top priority can at times do the public a disservice of misinforming them. Though this is sometimes the case, more than often, journalists have positive motives focused on serving citizens. One thing is for sure- if it was not for journalists, the majority of citizens would live their lives in the dark, unaware of the happenings in their community and world around them.
Many different beats are very important for the people to keep up on and understand. Reporting on crime, for example, is a great service to the community. People read those reports and know what to be cautious about and what places to avoid in order to stay safe. Obituaries serve as a way to honor people who have passed on. Election updates are also very helpful to the public (when reported well and without bias). Without those, people would have few ways to research each candidate and decide who to vote for. These are all topics that journalists cover, and by covering these topics, they are serving the citizens through their reporting.
Keeping newspapers and journals independent are vital in order to maintain focus on serving the citizen. When newspapers become part of monopolies, they no longer report on what the citizen should know, but turn their focus to what will make them money and benefit them the most. In these cases, journalists turn from serving the citizen to serving the businesses and powerful people in the community. The dangers of monopolies and newspapers are discussed in an article called “The Danger of Local Newspaper Monopolies.”